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Great North Lodges
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Terms and Conditions for Great North Lodges Ltd
1. The Lodges are: Beaver Creek Lodge (BCL), Red Stag Lodge (RSL), Wolf Lodge (WOL), Snowy Owl Lodge (SOL), Ptarmigan Lodge (PTL), Glenfeshie House (GFH), Twa Hoots Lodge (THL), Rat’s Magic Cottage (RMC), Mountain Bear Lodge (MBL) & Silver Birch Cottage (SBC) 2. Reservation Deposit – A deposit of £200.00 per let is required for WOL, THL, SOL, RMC & SBC, £300.00 per let for BCL, RSL, GFH & PTL and £500.00 per let for MBL 3. Damage and Power Bond: A deposit bond for damage; and electricity, gas & oil use will be charged at the following rate. This bond is included in the booking invoice. WOL, THL, SOL, RMC & SBC - £100.00 per rental/week. BCL, GFH, PTL & RSL - £150.00 per rental/week. MBL - £250 per rental/week. The electricity meter will be read prior to your arrival and read on your departure except THL. Your electricity used and any damage (if applicable) will be deducted from your damage and electricity bond, and the remainder refunded to you within 14 days. If any damage costs exceed the Bond Payment, Great North Lodges Ltd, reserve the right to automatically charge the client for any excess. THL summer gas and electricity allowance is £2.99 per day. GFH has oil central heating; oil usage will be metered at a cost of 42p per litre, Electricity at 14p per unit. RMC charges logs at £3.00 per basket and coal at £1 per scuttle. Electric Cost: WOL charged at 13p per unit. MBL charged at 10.9p per standard unit, 5.84p per off-peak unit, (logs at MBL and WOL are provided free of charge). All other Lodges charged at 12p per standard unit, 7p per off peak unit, including service charge. On all the above charges VAT will be levied at the current rate. 4. Reservations and payment of Rentals: Telephone reservations will be held as provisional reservations for 3 days and MUST be confirmed by payment of deposit immediately. All cheques must be made payable to THE NAME OF THE LODGE BOOKED. Should a material change be made to any confirmed reservation, a fee of £25.00 will be levied. Reservations are considered confirmed only on receipt of the Reservation deposit and subject to the acceptance of the reservation. The client becomes liable for the full balance of the rental no later than eight weeks prior to arrival at the lodge. Sending a deposit will be deemed to be an acceptance of all the Terms and Conditions herein. Should a reservation be made within eight weeks of arrival, full payment must be made at the time of the initial reservation. Failure to pay the balance of rent by the due date will be treated, as cancellation and no refund will be made. 5. Payment: After a booking has been received and accepted with deposit paid, the client will be required to pay the full cost of the booking 8 weeks prior to the date of Arrival. 6. Cancellations: If any booking is cancelled the full deposit is NOT refundable. 7. Cancellation and Curtailment Insurance: It is strongly recommended that insurance be taken out for all bookings. Having to cancel your holiday for whatever reason is hard enough but the loss of Deposit or total rental can come as an additional setback. To minimise this unfortunate occurrence you should take out Holiday Insurance. When you reserve your holiday property you are entering into a legally binding contact. If you are unable to take your holiday property, then you will be liable to pay a Cancellation Charge and this could amount to the total cost of your holiday. 8. Holiday Insurance: As well as Cancellation and Curtailment Insurance clients are strongly recommended to take out holiday insurance to cover loss or damage to personal effects. Under no circumstances can the owner of the lodges or agent be held liable for any loss or damage to clients’ property. Further information, about holiday insurance, can be found in banks, Post Offices, building societies and from the providers of your home and car insurance. 9. VAT: From 1st April 2006, VAT is charged on MBL, SOL & WOL, This is included in the rental tariff. There is no VAT on any of the other Lodges. We reserve the right to alter this at any time. 10. Period of Let: This will normally be on a weekly basis from Friday to Friday but weekend and short periods may be available. Rentals begin at 5.00pm (PTL 4pm) on the day of arrival and end at 10.00am on the day of departure. Any delayed departure may incur additional charges at our discretion. 11. Inventory: An inventory of all the contents is kept in the lodge. If there are any “accidents” during the stay please make a note on the forms provided. You will be required to pay for replacements. The lodge will be cleaned before you arrive and it is expected that the private ownership of the lodge will be respected and that it will be left in decent order for the next guests. Any extra cleaning charges received by GNL Ltd, from our contract cleaners for excess cleaning, will be automatically passed on to the client. 12. Christmas and New Year: Can only be accepted as weeklong bookings. All lodges will be tastefully decorated with real Christmas trees. 13. Restrictions on Rental: The owners reserve the right to refuse rentals or terminate a rental for improper use or unacceptable behaviour. Rentals will not be accepted by anyone under 18 years old. 14. Dissatisfaction: Should a client be dissatisfied for whatever reason with the accommodation secured they must notify the Great North Lodges office within 2 hours of arrival. The Client must also notify the Great North Lodges office immediately of any damage or defect detected during their stay. Failure to do so may result in the Client being liable to any damages or defects. The owners may inspect the property at any time during the rental period. 15. Pets: Family pets can be taken to most of the lodges but must sleep in their own beds, not those at the lodges. Pets are not allowed on the furniture at the lodges and a small extra cleaning charge of £28 per pet will be levied. They should not be left unattended. Must be kept on a lead and prohibited from fouling areas around the lodge. Any fouling must be cleaned up by the pet’s owner. Please note NO PETS allowed in RMC or PTL. 16. Bed Linen: Bed linen and towels for maximum occupancy are provided in the lodges. 17. Cots and High Chairs: Cots and High Chairs are provided free of charge but must be pre- booked prior to arrival. Bed linen & mattress are NOT provided for cots. 18. Telephone: pay Telephones are available in the lodges except THL where there is a pay phone nearby. 19. Bunk Beds: All bunk beds are 2’6” wide 20. Liability and responsibility: Neither the owners nor the letting agents can be held responsible or accept any liability for loss, damage or injury sustained whilst on the properties. 21. Exclusion of The Rent Act: The contract effected on confirmation of reservation relates to a holiday let only and is therefore not an assured tenancy in terms of Housing (Scotland) Act 1988. This confers on the client the right to occupy the property for the period agreed for holiday purposes only, in terms of Schedule 4 Section of the aforementioned Act. 22. Snow: After a fresh very heavy snowfall sometimes the last approx. 200m to RSL and BCL can be difficult to pass. At BCL the steep hill after the tunnel should not be attempted unless your vehicle is a 4X4 and you are an experienced winter driver. In both cases you may leave your vehicle off the track. After the fall stops the road is usually passable in approx. one or two days. 23. Winter: It must be appreciated that the Lodges are situated in the Scottish Highlands where sometimes the weather can be severe. You must satisfy yourself that your clothing and footwear is adequate for any outdoor activity and you are properly equipped for the journey to the Lodge. 24. Adverse Travel Conditions: In the event of road closure due to adverse weather conditions or any form of 3rd party industrial action the owners cannot be held responsible for non- arrival of clients at the lodges and no refunds will be given. 25. Utilities: Any failure of Utility Services to any lodges, e.g. electricity, water supply, waste water services or TV signal which is totally beyond the control of the lodge owners. The owners cannot be held responsible in any way and no refunds will be given in the event of any supply or service failure. 26. 6 Night Booking: Please note 6 night bookings will be charged at the same rate as weekly bookings. 27. Digital Sky Television: The Sky TV package available in some lodges is the Family Package offered by Sky. Any extra charges incurred by use of Sky interactive services (Red Button) will be charged directly to the client. 28. Special Welcome Packs: If you are on honeymoon or it is an anniversary, birthday or just a special time, we can arrange for a special welcome pack to be at the lodge for your arrival, which contains: * A chilled bottle of Champagne · Freshly cut flowers · A box of chocolates · A greeting card. Please contact the office for details 29. Smoking: We request that you do not smoke in any of the bedrooms in the lodges. Please note that PTL & GFH are NO SMOKING throughout. 30. Lodges: Please note that all Lodges are privately owned and Great North Lodges Ltd act only as booking agents. Any difficulties or complaints while staying at the Lodges should be directed to the relevant owner – details are in each Lodge. 31. Candles: Due to the high fire risk, candles are not allowed in the lodges. 32. Items left in Lodge: A minimum admin fee of £5.00, plus any postage & packing will be levied for return of items left in the lodge after your stay. 33. Payment Arrangement: Please make cheques payable to the lodge booked and send to: Great North Lodges Ltd, The River House Stables, 2A Dalfaber Road, Aviemore, Inverness-shire, Scotland, PH22 1PU 34. Hot Tub: Prior to your arrival at BCL and MBL, you will be asked to sign a "Hot Tub Disclaimer" form. This must be sent back to the GNL office, before a party can use the tub. The person who signs the form will be held responsible for the Hot Tub operation during their stay. Please note that on occassion, for essential health and safety reasons, the water in the tub may be changed during your stay. This will make the Hot Tub inoperable for up to 48 hours. Clients should be aware that this can happen. 35. Development Works: Aviemore is currently undergoing a major expansion and improvement. New buildings and road works are evident. The owners have no control over these works and therefore have no liability for them regarding delays or nuisance 36. Stair gate: The stair gate at MBL should be fitted and used only under adult supervision, and is used wholly at the clients own risk. 37. Terms and Conditions: Great North Lodges Ltd reserves the right to change or amend their terms and conditions at any time. The owners reserve the right to change any of the specifications of the lodges at any time.
Payment details
All major credit cards accepted Important! Payments by cheque: all cheques should be made payable to the specific Lodge you have booked, for example, "Mountain Bear Lodge".
Great North Lodges Ltd. Registered Office: Great North Lodges Ltd, The River House Stables 2A Dalfaber Road, Aviemore, Scotland, PH22 1PU. Great North Lodges Ltd T/A Great North Lodges Company Reg No 276277 (Scotland). Tel: 01479 812 266 Email: gnl@greatnorthlodges.co.uk
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Tel. 01479 812 266 to BOOK NOW Office hours 9am - 5.30pm Mon - Fri 9 am - 12.30pm Saturdays But please leave a message any time; we will call you back. |