Terms and Conditions

Introduction

1. When we refer to you, your or yourself, or the Principal Renter, we mean you the guest; both as an individual and the corporate entity (if any) you represent (such as a company or partnership).  If you represent a corporate entity, you individually warrant that you are duly authorised to act on behalf of that entity.
2. When we refer to the Owner, it will mean the legal owner of the individual lodge that you have booked as Principal Renter.  Your contract is between you as Principal Renter and the Owner – not with us.
3. When we refer to we, us or our, it will mean Great North Lodges Limited a company registered in Scotland under number SC148056 and whose registered address is at Unit 3C Myrtlefield, Aviemore PH22 1SD.  We act only as booking agents on behalf of the Owner.
4. Where we refer to Lodge or Lodges, it will mean the privately owned property(ies) marketed by us on our website (www.greatnorthlodges.co.uk) and booked by you, the Principal Renter.
5. These Terms and Conditions govern your booking of the Lodges.  
6. By making a booking through the website, you are agreeing to these Terms and Conditions with the Owner.  These Terms and Conditions, along with any other property-specific rules, policies or guidelines sent or made available to you in connection with the Lodges, shall govern your booking.
7. These Terms and Conditions set out the terms applicable to your booking and the obligations on you in relation to your booking and your use of the Lodges.  Your access to and use of the Lodges are expressly conditional on your compliance with these Terms and Conditions.
8. You represent and warrant that you have read and understood and have the legal capacity, and hereby agree, to be legally bound by these Terms and Conditions.  If you do not accept these Terms and Conditions in their entirety, your booking will be void.
9. You may only make a booking through the website if you are at least 21 years of age.
10. If you have any issues whilst staying at the Lodges, such queries or complaints should be directed to the Owner or their maintenance or housekeeping teams.  Details are in each Lodge and provided in the TouchStay app under “Useful Numbers”.
11. Any questions concerning these Terms and Conditions should be directed to gnl@greatnorthlodges.co.uk

1. Bookings & Deposit
   1. You may book a Lodge using our website, our online listings or directly through us on the telephone.
   2. All bookings are subject to availability and our confirmation.
   3. You must provide accurate details during the booking process.  Failure to do so may result in the cancellation of your booking and you may not be entitled to a refund.
   4. To secure any booking, you will be asked to pay a non-refundable booking deposit.  You will be advised of the required amount during the booking process – it will vary depending on the Lodge selected.  You may choose, if you wish, to pay the full rental amount at this time.
   5. Your booking is conditional on us receiving this deposit in full and our confirmation that the reservation is accepted.    
   6. All payments under these Terms and Conditions shall be made directly to us, Great North Lodges Limited.
   7. We will charge you a £35 (inc. VAT) booking fee.
   8. If you need to make any changes to your booking, we reserve the right to charge a discretionary £40 (inc. VAT) administration fee for those agreed changes.

2. Payment of Balance
   1. We will not make any extra charge for you paying by credit card provided all payments are received within our published schedule.  
   2. The balance of your booking will be requested before your arrival date.  
   3. If you wish to make alternative payment arrangements you must contact our office by telephone on 01479 812266 at least forty eight (48) hours before the due date for payment.  
   4. Your failure to pay the balance of your booking by the due date will be treated as your cancellation and no refund will be made against the cancelled booking.
   5. Your arrival details will be sent to you before the start date of your holiday.

3. Security Bond
   1. In addition to the payments for the bookings described above, you will be required to pay a security bond for each Lodge booked.  
   2. This bond is made between you, the Principal Renter, and the Owner of the relevant Lodge and is taken on the understanding that the Principal Renter will take appropriate care of and cause no damage to the Lodge during their stay. 
   3. The nature of the bond will vary depending on the Lodge booked.  It will either be 
      • a pre-authorisation on the card you used to pay the balance of the booking; or
      • a cash bond held by us on account. 
   4. You, the Principal Renter, agree that we may take the security bond, deduct from it any amounts in respect of any damages caused, or other costs incurred, by you (including any charges relating to Lodge facilities), and further debit from the debit/credit card with which you paid the balance of the booking any amounts for such damage or costs in excess of the security bond. 
   5. We undertake to return the security bond (less any amounts deducted pursuant to the bond above) within seven (7) days of either (i) the end of your stay, or (ii) satisfaction of any remedial works necessary to restore the condition of the Lodge in accordance with your obligations under these Terms and Conditions – whichever is the later.  

4. The Lodge and the Period of Let
   1. Bookings will be available between specified periods as set out on our website.  Those periods will usually run for Full Week (Monday or Friday check in day), Weekends (Friday to Monday), or Mid-Week (Monday to Friday).  
   2. All bookings, regardless of the Lodge, will begin at 4.00pm local time on the day of arrival and end at 10.00am local time on the day of departure.  Any delayed departure may incur additional charges at our sole reasonable discretion, as turnaround for that Lodge will have to be expedited for the next set of guests. 
   3. For bookings falling during Christmas and New Year, we will only accept bookings for the Full Week.  Your Lodge will be tastefully adorned with festive decorations during these periods.
   4. A minimum administration fee of £5.00 (ex VAT), plus any postage & packing will be levied on behalf of the Owner for return of your personal items left in the Lodge after check out.  
   5. Specifications and any relevant disclaimers applicable to your Lodge (for example, where your Lodge has a hot-tub) can be found in the Lodge Digital Guestbook in the TouchStay app.  Where relevant, those disclaimers are incorporated into these Terms and Conditions.

5. Cancellations & Insurance
   1. If you wish to cancel your booking, you should contact us to let us know with as much notice as is possible and confirm your cancellation in writing.    
   2. Any payments that you have made towards your booking are not refundable.  If you have to cancel after the deposit is paid, we will not ask for the balancing payment, but the deposit will be forfeit. We are happy to work with you to try and reschedule your dates for the same property.
   3. Please note that our Lodges are all privately, individually owned and it is not possible to switch any booking to another Lodge advertised on the website.
   4. When you book your Lodge, you are entering into a legally binding contract with the Owner.  Accordingly, we strongly recommended that you take out appropriate holiday insurance for your booking.  Having to cancel your holiday for whatever reason is hard enough but the loss of the amounts you have paid for the Lodge can come as an additional setback.  
   5. You should ensure that your holiday insurance also covers loss or damage to your personal effects.  Under no circumstances will the Owner of the Lodges or us as their agent be held liable for any loss or damage to your property.

6. Restrictions on Bookings & Your Obligations
   1. The Owner reserves the right to refuse bookings at their sole discretion, or to terminate a booking for your improper use of the Lodge or unacceptable or anti-social behaviour.  
   2. It is a condition of your booking that you may not sub-let your Lodge to any third-party.  If we or the Owner finds this to be the case, the third-party will have no legal right of occupancy and will be required to vacate the Lodge immediately. 
   3. In accordance with local legislation, your party size must not exceed the stated maximum occupancy of the Lodge.  Your booking will be terminated with no refund if numbers staying at the Lodge exceed the maximum capacity.
   4. You must only use the Lodge for lawful purposes and you must not host events or parties without the Owner’s prior written consent.
   5. You must not damage the Lodge or disturb its neighbours.
   6. You are responsible for leaving the Lodge clean and tidy at the end of your stay.
   7. A number of our Lodges will not accept bookings from stag or hen parties.  The Owners reserve the right to terminate your booking immediately without refund, if this condition is breached. 
   8. Family pets can be taken to most of the Lodges.  They must sleep in their own beds; not those in the Lodge, and they are not allowed up on any of the furniture.  We will charge a pet cleaning fee of £35 (inc. VAT) per pet.  Your pet should not be left unattended at any time in a Lodge.  You must clean up and properly dispose of any fouling left by your pet.

7. Damage
   1. If there are any accidents or breakages during your stay, please make a note and leave in the Lodge for the housekeepers.  You will be required to pay for replacements, as set out in section 3 above.  
   2. The Lodge will be cleaned before you arrive.  It is expected that you will respect the private ownership of the Lodge and that it will be left in decent order for the next guests.  Any cleaning charges in excess of a standard turnaround deemed reasonably necessary by us, the Owner or the contract cleaners will be automatically passed on to the Principal Renter, pursuant to the provisions of section 3.

8. Dissatisfaction
   1. Should you be dissatisfied for whatever reason with the Lodge you must notify the relevant contact (such as Owner, maintenance or housekeeping) in the Useful Contact Numbers section of the Digital Guestbook with photographic evidence within 2 hours of arrival.  
   2. You must also notify our offices immediately of any damage or defect detected during your stay.  Failure to do so may result in you being held liable for such damage or defect.  The Owner or one of their representatives may inspect the Lodge at any time during your stay.

9. Limitation of Liability
   1. We act as a booking agent for the Owner and we do not own the Lodges listed on the website.  The Owner is responsible for the condition and maintenance of the Lodge.
   2. Neither we nor the Owner will be liable for losses, damages or injuries sustained during your stay or whilst at the Lodge, or for issues arising from inaccurate descriptions or photographs; provided they are reasonably reflective of the accommodation.
   3. Neither we nor the Owner will be liable for any failure of any utilities or services to the Lodge (including electricity, water supply, wastewater services, TV signal, broadband, hot tub, refuse collection, oil or log delivery by third party suppliers), as this is beyond our and the Owner’s control.  No refunds will be given in the event of any such supply or service failure.
   4. Neither we nor the Owner will be liable for any event of force majeure (including, without limitation, adverse weather or travel conditions, or industrial action, destruction or damage of property due to flood, fire, earthquakes, domesticated or wild animals or acts of God, irreparable damage, or health and safety issues that could not reasonably have been foreseen, including epidemic or pandemic) that either prevents you from arriving at the Lodge, interferes with your access to the Lodge or otherwise affects you or the Lodge during your stay.
   5. We will not be liable to you for any loss or damage suffered by you as a result of the sale or withdrawal of the Lodge by the Owner.  Any arising issues regarding refund of rental charges in such cases will be a matter contractually between you and the Lodge Owner, not us.
   6. Nothing in these Terms and Conditions excludes or limits the Owner’s liability for death or personal injury caused by their negligence. 
   7. Exclusion of Private Housing (Tenancies) (Scotland Act 2016):  Your contract with the Owner relates to a holiday let only and is therefore not a private residential tenancy in terms of the Private Housing (Tenancies) (Scotland Act 2016).  This confers on you the right to occupy the Lodge for the period agreed for holiday purposes only.

10. Weather & Travel
    1. Winter:  It must be appreciated that your Lodge is located in an area where sometimes the weather can be severe.  You must satisfy yourself that your clothing and footwear is adequate for any outdoor activity and you are properly equipped for the journey to the Lodge.  If your Lodge is in a rural area, it is recommended that you bring a torch.  
    2. Adverse Travel Conditions:  In the event of adverse road, travel or weather conditions, in the event of your non-arrival at the Lodge, no refunds will be given.

11. Variation of Terms and Specifications
    1. We reserve the right, at our sole discretion, to change, modify or otherwise alter these Terms and Conditions at any time and without notice.  Such modifications shall become effective immediately upon posting thereof.  You should view these Terms and Conditions on a regular basis to keep yourself apprised of any changes. 
    2. The Owner reserves the right to change any of the specifications of the Lodge at any time.  

12. Privacy
    1. We will comply with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) as it forms part of the law of England and Wales, Scotland and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018 (UK GDPR).  We retain information about you and your booking in our database.  This will consist of your name, address and contact details as well as the Lodge you have booked or reserved and payment dates.  We retain some payment information until the booking process – including any security bond refund – is complete and it is then destroyed.  This will be done two weeks after your departure.  
    2. We will only pass on any identifiable information about you to our trusted third parties if it is in connection with your booking and is absolutely necessary – e.g. to rectify a maintenance issue.  We have guidelines in place for our Lodge Owners and their contractors to comply with UK GDPR and they cannot use your data for any other purpose other than the administration of your stay.  Your personal data is stored securely on our booking platform, Supercontrol.  If you opt into our mailing list, we will use your information for our own marketing purposes only.  Our mailing list is held and processed by Mailchimp.  

13. Miscellaneous
    1. These terms constitute the entire understanding between you and the Owner with respect to the subject matter hereof and supersedes all prior agreements and understandings, whether written or oral.
    2. If any provision of these terms is found to be invalid or unenforceable, the remainder of the terms shall remain in full force and effect.
    3. A person who is not a party to these terms has no right under the Contract (Third Party Rights) (Scotland) Act 2017 to enforce any of its terms but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
    4. If a person who is not a party to these terms is stated to have the right to enforce any of them under the Contract (Third Party Rights) (Scotland) Act 2017, the parties may rescind or vary the terms (and any documents entered into pursuant to or in connection with it) without the consent of that person.

14. Governing Law & Jurisdiction
    • These Terms and Conditions and all non-contractual obligations arising from them shall be governed by and construed in all respects in accordance with the laws of Scotland and you agree to submit to the exclusive jurisdiction of the Scottish courts and hereby waive any claims of forum non conveniens with respect to such jurisdiction.

Company Details

Great North Lodges Ltd.
3C Myrtlefield
Aviemore
PH22 1SD

Company Registration Number: SC148056

VAT Registration: 994 458 166