Black Grouse Lodge
Bedrooms |
Guests |
Bathrooms
|
Favourite
Property Features
Four Beds
Sleeps 10
Village
Cot
Highchair
Enclosed Garden/ Garden
BBQ
WiFi
Hot Tub
Fireplace/Wood Burner
Family Friendly
Non-smoking
Pets Welcome
Floorplan
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About Black Grouse Lodge
Location
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Reviews
Great location and accomodation
on Tuesday, 10 Oct 2023
Second time staying at Black Grouse Lodge. Perfect for our family get together. Would recommend for comfort, living space and location.
Excellent stay
on Wednesday, 20 Sep 2023
The lodge exceeded expectations. We were celebrating numerous events that we as a family had experienced this year. There was eight of us and a dog. Lots of space for us all without getting in each others way. Rooms spacious, very well equipped Lodge, met all our needs and more. Grandson especially happy with fussball and x box! We all enjoyed the hot tub, first time for me. Overall an amazing stay. Thanks for wine and shortbread
Great Lodge - But Be Warned About G.N.L.
on Saturday, 29 Jul 2023
Just returned from another great week at Black Grouse Lodge (2nd time there). Fabulous house in excellent surroundings. Surprised though that a report of 2022 mentioning a faulty top oven door had still not been fixed in July 2023! Have used Great North Lodges for about 7 years now staying at several of their lodges. Without exception, all we have stayed in are of excellent quality. I have found G.N.L. to be a very professional company and easy to deal with BUT....I got a shock this year! Two days before we were due to leave I checked my current account and was concerned to note that the balance was £500 less than it should have been - all down to G.N.L ! I phoned them and was told that they had changed their security deposit arrangements whereby they now put a £500 pre authorisation on your debit card which is released after your holiday. They had failed to inform me of this change. So now, I had £500 less than anticipated to spend. The G.N.L. lady explained that they had not actually taken the money out of my account, it was only pending. However, the effect was that the money was actually frozen - as it was pending I had no access to it either! So be warned, unless G.N.L. change their security deposit arrangements, two days before you go on holiday you will have £500 up in the ether somewhere that you will not have access to until several days after your holiday!
We take a pre-auth security deposit or refundable deposit on all our properties, your booking confirmation will explain this very clearly. If there is any problems we are always contactable, as this guests did and we sorted the probelm for them. It is very disappointing they then wrote this review. We will always do our upmost to help you enjoy your holiday.
On 2023-07-31
Availability & Booking
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Guests
Max Adults:
10
Max Children:
9
Max Infants:
2
(2 and under)
Note: Sleeps 10 in 3 double rooms, 1 twin room and 1 pull out bed
Maximum number of adults and children is 10